{"delta":"{\"ops\":[{\"insert\":\"Support\"},{\"attributes\":{\"header\":1},\"insert\":\"\\n\"},{\"insert\":\"If you're here something went wrong. We're sorry, that sucks.\\nFirst we have to ask... have you read the \"},{\"attributes\":{\"link\":\"/faq\"},\"insert\":\"FAQ\"},{\"insert\":\" yet? \\nIf not, please do so first - there's a good chance we've already answered your question. \\n\\nOh. You're still here.\\nOk, well if the \"},{\"attributes\":{\"link\":\"/faq\"},\"insert\":\"FAQ\"},{\"insert\":\" didn't help feel free to email \"},{\"attributes\":{\"link\":\"mailto:tech@firepony.org\"},\"insert\":\"tech@firepony.org \"},{\"insert\":\"and tell us what you need. \\nIf you're having a problem with the site please be sure to tell us:\\nWhat you were trying to do\"},{\"attributes\":{\"list\":\"ordered\"},\"insert\":\"\\n\"},{\"insert\":\"What you did\"},{\"attributes\":{\"list\":\"ordered\"},\"insert\":\"\\n\"},{\"insert\":\"What actually happened\"},{\"attributes\":{\"list\":\"ordered\"},\"insert\":\"\\n\"},{\"insert\":\"When (date \"},{\"attributes\":{\"italic\":true},\"insert\":\"and\"},{\"insert\":\" time) you had your problem\"},{\"attributes\":{\"list\":\"ordered\"},\"insert\":\"\\n\"},{\"insert\":\"Bonus points if you can include screenshots!\\n\\nAdditionally, if you use \"},{\"attributes\":{\"link\":\"https://discord.com/\"},\"insert\":\"Discord\"},{\"insert\":\", you can also join us on the \"},{\"attributes\":{\"link\":\"https://discord.gg/Kgp3B6byPR\"},\"insert\":\"FirePony Creative Society Server\"},{\"insert\":\" and hop into the #ticket-support channel.\\n\"}]}","html":"